You're Invited

NextGen CRM 2019

February 27, 3:00pm – 8:00pm

Wipro Silicon Valley Innovation Center
425 National Ave # 200
Mountain View, CA 94043




Driving higher business value and higher client engagement from your CRM investments is imperative to achieve sustained business growth in 2019 and beyond.


  • 3:00 pm - Welcome
  • 3:20 pm - Salesforce Transformation Presentation
    Shaun Braun, GIO of Stryker
  • 4:10 pm -Industry Insights Presentation
    Kate Leggett, VP & Principal Analyst, Forrester Research
  • 5:00 pm - NextGen CRM Demonstrations
  • 6:00 pm - Dining and Networking


Shaun Braun

Group Information Officer, MedSurg & Neurotechnology, Stryker

Shaun will share his global CRM journey, delivering value and outcomes through price optimization, field service, call center and sales enablement with

Kate Leggett

VP and Principal Analyst, Forrester Research

Kate will share her perspectives on Next Generation CRM, Customer Experience, and market imperatives for 2019 and beyond.

Demonstrations will include

Nigel Sales Assistant

The Next Generation Engagement Layer, a mobile application and voice bot for business applications so as to enable seamless interaction of workers with the core business systems to accomplish better customer experience through worker experience.

Field Service Response

A solution to transform service operations so as to lead towards Intelligence led decisioning using IOT, AI and Conversational CRM on Oracle


A Next Generation, AI powered, Omnipresent, Virtual Assistant centered solution helping the Sales Personnel as well as the customers in making the selling and the buying experience easier and more effective.

Cold Chain

A scalable cold-chain solution for temperature controlled supply chain monitor and alert using Salesforce IoT for rapid innovation and translation into business actions through data.